·
Inquiry – Coronavirus
·
Taxonomy - medical information services*2019
coronavirus respiratory illnesses
Provides information
about the Coronavirus.
·
Inquiry – Other
·
Taxonomy - prescription expense assistance *
AIDS/HIV issues
New York State's
AIDS Drug Assistance Program (ADAP) refill criteria will be relaxed to enable
consumers to get medications that were lost, damaged or otherwise
unavailable. ADAP staff will do
everything they can to make sure consumers get the medications they need.
·
Inquiry Type – Asthma
·
Taxonomy – General Health Education Program* Asthma
Asthma causes breathing problems. The airways in the lungs get
blocked, causing the lungs to get less air than normal. Symptoms of an
"asthma attack" can be difficulty with breathing, a tight feeling in
the chest, coughing and wheezing.
·
Inquiry
Type – WIC
·
Taxonomy
– Breastfeeding Support Program
The program provides training and guidelines to help get more
mothers to breastfeed and to get them to breastfeed longer. Some of the
activities and information include:
·
Inquiry
Type – Child/Adult Food Program
·
Taxonomy
– Child and Adult Food Program
The NYS Department of Health, Division of Nutrition is the state
agency that administers CACFP by providing program approval, claims
reimbursement, nutrition expertise and consultation, training and resource
materials, program guidelines, and on-site program reviews.
·
Inquiry Type - Breast and Cervical
Screening
·
Taxonomy - general consumer complaints *
breast cancer
·
Inquiry - Colorectal Screening
·
Taxonomy - General consumer complaints *
colorectal cancer
Provides mechanisms through which consumers can register complaints
regarding the Breast, Cervical & Colorectal Screening Program and obtain
assistance in achieving a satisfactory resolution.
·
Inquiry - Breast and Cervical Screening
·
Taxonomy - cancer detection * breast
cancer
·
Inquiry - Colorectal Screening
·
Taxonomy - cancer detection * colorectal
cancer
Provides breast, cervical and colorectal cancer screenings.
Provides comprehensive genetic services.
·
Inquiry – Other
·
Taxonomy - information and referral *
sexually transmitted disease
Provides information about sexually transmitted diseases.
·
Inquiry – Child Health Plus
·
Taxonomy – children's state/local health insurance
programs
A health insurance plan for children up to the age 19 who are not
eligible for Medicaid and who have no health insurance.
Children With Special Health Care Needs Program (CSHCN)
·
Inquiry
Type – Health Department
·
Taxonomy
– Developmental Assessment* Physical Disabilities
NYS public health
program that provides information and referral services for health and related
areas for families of CSHCN.
Eligibility:
The CSHCN Program provides families with
information and referrals to fit their child’s growing needs. Children who
are enrolled in the Early Intervention Program can continue to receive
help through CSHCN when they “age out” of Early Intervention.
A child can receive assistance through the
CSHCN Program even if they have been identified as a child with a disability
through either the Committee on Preschool Special Education (CPSE) and/or the
Committee on Special Education (CSE).
·
Inquiry
-Social Services
·
Inquiry
- general physical examinations * youth
This program is a way
for children and teens to get preventive care (checkups), medical exams and
follow up care they need to make sure they are healthy and growing right up to
21 years of age.
·
Inquiry
Type - Food & Nutrition Program
·
Taxonomy
- Gap Group Nutrition Related Benefits
The New York State
Department of Health’s Commodity Supplemental Food Program (CSFP) offers free,
nutritious foods to seniors aged 60 years of age and older. CSFP is available in New York City and Long
Island only.
*Information only*
If a caller inquires
about making a complaint we have several phone numbers listed in the database
about where to direct someone who has a complaint about prenatal care, family
planning, WIC and insurance complaints.
All you would have to do is direct the caller to the agency for their
area from the GUHH iCarol and save referral.
·
Inquiry
- Health Department
·
Taxonomy
- disease/disability information*congenital conditions/anomalies
The New York State
Congenital Malformations Registry (NYS CMR) is the best statewide source of
information about congenital malformations in children born or residing in NYS,
and it is one of the largest statewide population-based birth defects registries
in the nation.
·
Inquiry
– Other
·
Taxonomy
- general crisis Intervention hotlines
·
Taxonomy
- suicide prevention hotlines-
Provides suicide
prevention and crisis intervention services.
* Routes the National
Suicide Prevention Lifeline number callers to the nearest crisis center in the
caller's area.
·
Inquiry
- Social Services
·
Taxonomy
- Child Care Subsidy Programs
Child Care Resource and
Referral Agencies (CCRRs) provide services to parents and day care providers in
every county of New York State.
·
Inquiry
– Orthodontia
·
Taxonomy
- Medicaid
Program that links
people who are on Medicaid with a dentist who accepts Medicaid.
·
Inquiry
– Other
·
Taxonomy
- diabetes management clinics
Online Call
1-800-DIABETES for more information.1-800-342-2383
·
Inquiry – Other
·
Taxonomy - Nutrition Education
Eat Smart New York
(ESNY) Nutrition Education is FREE to all Food Stamp participants and
those eligible to receive Food Stamps. ESNY is a program where nutrition
educators will meet with you either individually or in a group in your home or
community setting, to help you learn about: nutrition, meal planning, healthy
food shopping on a budget, cooking and food safety, weight control and physical
activity, and much more.
·
Inquiry
– Other
·
Taxonomy
– EBT Card Services
Provides information to
cardholders in regards to their SNAP (food stamps) or cash accounts.
* Assists cardholders
file a claim if they suspect a transaction error occurred.
* Provides information
on how to report a damaged, lost, or stolen cards.
* Assists cardholders
to change their pin and reset their EBT account website account ID password.
·
Inquiry Type – ESAP
·
Taxonomy – medical waste disposal
·
Taxonomy – Needle Exchange/Distribution Program
The Expanded Syringe
Access Demonstration Program (ESAP) expands access to sterile hypodermic
needles and syringes. Pharmacies and health care facilities register with the
New York State Department of Health and may sell up to 10 hypodermic needles or
syringes to persons age 18 and up without requiring a prescription. Hospitals,
nursing homes and pharmacies
collect sharps for safe disposal.
GUHH ESAP Providers
Directory:
http://www.health.state.ny.us/diseases/aids/harm_reduction/needles_syringes/esap/provdirect.htm
Expanded Syringe Access Demonstration
Program (ESAP)
v Persons at least 18
years old can: Legally obtain hypodermic needles & syringes without a
prescription.
v Purchase or obtain up
to 10 hypodermic needles or syringes from an ESAP-registered
o
Pharmacy
o
Health
care facility
o
Health
care practitioner
Sharps Collection Sites by law, all hospitals
& nursing homes in NYS must accept used “sharps” from community residents
v Needles
v Syringes
v Lancets
v Other providers are
also registered to accept used sharps (e.g., some pharmacies and
community-based agencies)
For more info on ESAP and safe sharps disposal
v NYS Department of
Health:
o
(212)
417-4770
v Email: ESAP@health.state.ny.us
·
Inquiry
Type – Early Intervention
·
Taxonomy
– Early Intervention for Children with Disabilities/Delays
The Early Intervention
Program provides an array of evaluation, therapeutic, and supportive services
to infants and toddlers with developmental delays from birth through age three
years and their families. Services include multidisciplinary evaluations
(assessment of a number of skill areas, such as physical abilities,
communication, social-emotional, cognitive and adaptive development).
In addition, an
individualized family service plan (IFSP) is developed in collaboration with
the family and the appropriate Early Intervention team members. Families choose
a service coordinator who works in partnership with them to ensure that the
service agreed upon in the IFSP are provided.
Services may include
family training, counseling, home visits and parent support group; special
instruction, speech pathology and audiology, occupational therapy, physical
therapy, psychological services, nursing services, nutrition services, social
work services, vision services, and assistive technology devices and services.
·
Inquiry
Type – Medicaid for Children or Child Health Plus
·
Taxonomy
term - Health Insurance Assistance
Community organizations
that can help families enroll with assistance with the application in
Children's Medicaid and Child Health Plus.
·
Inquiry
Type – Family Planning or Pregnancy Tests
·
Taxonomy
– Family Planning
§ General Consumer
Complaints *Family Planning Issues
Let's Talk Family Planning,
it's for you!
Your
life, your decisions, and your well-being matter most to us. Family Planning
programs aim to support people and educate them in choosing the timing and
spacing of their pregnancies. We offer care in a confidential and respectful
manner.
Family
Planning services include:
·
birth
control
·
emergency
contraception
·
free
condoms
·
sexually
transmitted infection screening and treatment
·
basic
infertility services.
At all of New York State's 160 family
planning clinic sites, everyone is welcome, no matter their financial situation
or insurance status. Discounted fees based on income are available at all New
York State Title X-funded Family Planning clinics.
Affordable and accessible reproductive
and sexual health care is available at each family planning clinic.
·
Inquiry
Type – family planning
·
Taxonomy
– Family Planning
The Family Planning Extension Program (FPEP) provides up to 26
months of additional access to family planning services for women who were on
Medicaid while they were pregnant, but subsequently lost Medicaid coverage when
the pregnancy ended. FPEP services can be provided by Department-funded family
planning providers.
If we get calls about Family Planning or FPEP we should direct the
caller to their local Family Planning program listed in the database and save
the referral in GUHH ICarol.
There is more than one way to apply for the FPBP. Please refer to
the information provided below.
If we get calls about FPBP we should direct the caller to their
local Social Services Department or their local family planning site listed in
the database and save the referral in GUHH ICarol.
·
Inquiry
Type – Farmers Market
·
Taxonomy
– Farmers Market
|
Description |
|
Promotes improved nutrition through increased
consumption of locally grown fresh fruits and vegetables by providing coupons
for fresh produce at participating farmers’ markets to low-income,
nutritionally at-risk families enrolled in WIC and Senior Nutrition Programs.
|
JAWES Users
Press E then space bar. You will be in the Find in this database text box. Use table navigation keys to move around the table.
Or use this excel sheet
excel version of farmers markets
Per NYS WIC:
For WIC, callers should be directed to their local WIC agency. Coupon
distribution doesn’t begin until June 1st.
Coupons for seniors are distributed in each county through the Office
for the Aging (also not starting until June 1st).
If any other caller is
looking to get the farmers Market coupons, please refer them to 211. (Save proper referral for 211)
Ÿ
Inquiry
Type - Health Department
Ÿ
Taxonomy
– Public Health
Fifth disease is a
viral infection which often affects red blood cells. It is caused by a human
parvovirus (B19). For many years, fifth disease was viewed as an unimportant
rash illness of children. Recently, studies have shown that the virus may be
responsible for serious complications in certain individuals.
·
Inquiry
– Flu
·
Taxonomy
– Flu Vaccines
assistance
in locating a flu clinic.
·
Inquiry
Type – Health Department
·
Taxonomy
– Public health
The vitamin that helps
prevent birth defects.
·
Inquiry
Type – SNAP
·
Taxonomy
– Food Stamp/SNAP Applications
A federally funded
program administered locally by the county or the state that enables low-income
and indigent households to obtain food stamp coupons which can be exchanged in
nearly all grocery stores for food or electronic benefit transfer (EBT) "debit"
cards which can be used to purchase food.
Approved households are entitled to receive a monthly allotment of food
stamp coupons (or to purchase a designated amount of food utilizing their
cards) based on net income and household size.
Expedited food stamps are available within five days for people who are
in an emergency situation and whose income and spendable resources for that
month are within specified limits.
·
Inquiry
Type – Other
·
Taxonomy
– Genetic Testing & Screening
Genetic counseling
gives people an opportunity to sit down with a trained health professional to
discuss their risk for a genetic disease and to decide if they want to be
tested. The genetic counselor will help the patient to become well informed and
to make the decision that is best for him or her.
**This is information
only regarding the program**
NYC farmers markets
provide an opportunity for residents to buy fresh and affordable produce while
supporting regional farmers. Health Bucks, worth $2 each, are developed and
distributed by NYC Health Department District Public Health Offices and can be used
to purchase fresh fruits & vegetables at participating farmers markets
(listed on each Health Buck). At farmers
markets that accept food stamps (Electronic Benefit Cards/EBT), one Health Buck
coupon will be given to each customer for every $5 spent using food
stamps.
·
Inquiry
– Health Department
·
Taxonomy
– Public Health
Local health department
information.
·
Inquiry
Type – Adult Insurance
·
Taxonomy
– Health Insurance Information/Counseling
NY State of Health is
an organized marketplace designed to help people shop for and enroll in health
insurance coverage. Individuals, families and small businesses will be
able to use the Marketplace to help them compare insurance options, calculate
costs and select coverage online, in-person, over
the phone or by
mail. The Marketplace will help people to check their eligibility for
health care programs like Medicaid and sign up for these programs if they are
eligible.
The Marketplace will also be able to tell what
type of financial assistance is available to applicants to help them afford
health insurance purchased through the Marketplace.
Health Resources &
Services Administration
·
Inquiry – Other
·
Taxonomy - physician referrals or community clinics
Assistance to find a health care provider in your new location so that
you can continue to get your prescription drugs, medical supplies, and other
medical assistance.
·
Inquiry
Type – Hepatitis (Be sure you fill in the call data form with this referral)
·
Taxonomy
– 1. Needles Exchange distribution
Programs
2.
Hepatitis Testing
3. Vaccine
Information *Hepatitis
Many individuals with
chronic hepatitis C are unaware that they are infected because the disease is
often without symptoms until advanced liver damage develops. Chronic hepatitis
C is responsible for 40-60% of all liver disease and is the leading cause of
liver transplantation in the United States.
Furthermore, approximately 1/3 of persons living with HIV/AIDS are
co-infected with hepatitis C, and complications from liver disease are emerging
as the leading cause of death among people with AIDS in many communities.
Home Base II (PINS) Probation
· Inquiry Type – Parenting Classes/Education
·
Taxonomy
– Parenting Education
Utilizing their strengths, youths and their families are assisted in
stabilizing their lives in order to avoid placement in a Division for Youth
facility. Home and/or school visits take place on a weekly basis at the
convenience of the youth and family members. Services include, but are not
limited to: court approved Anger Management, school advocacy, life skills
coaching, communication skills, job assistance, self-esteem and self-awareness.
Parents may access court approved Parent Education. Referrals made to
additional services as needed.
Home Safe / Brookhaven Family Center
· Inquiry Type – Parenting Classes/Education
·
Taxonomy
– Parenting Education
Preventive services
include but are not limited to- court approved parenting and anger management
courses, family communication skills building, school advocacy, navigation of
systems within the social services spectrum, and referrals to additional services
as needed. Parenting: Parents receive 6-8 weeks of court-approved parenting
skills training designed to enhance parenting abilities and coping skills.
Three different parenting programs are offered to meet the need of families
with children of all ages.
·
Inquiry
– Home Visiting Programs
·
Taxonomy
– Home Visiting Programs
As parents, we all need
a little support. Babies don't come with an instruction manual. Home visiting
is a voluntary program provided at no cost to your family that will give you
family support through visits in your home by a home visitor. Your home visitor
will provide information and support about parenting, your child's health, and
development, walk you through healthy coping strategies for stressful parenting
situations, and connect you with any needed services in the community (such as
health care, job training). There are
five home visiting programs that studies show help families from pregnancy
until the time the child enters kindergarten in New York State: Early Head
Start, Healthy Families New York; Home Instruction for Parents of Preschool
Youngsters; Nurse-Family Partnership; Parents as Teachers.
·
Inquiry
Type - Other
·
Taxonomy
- – Information and Referral *Hunger Issues
Increase access to safe and nutritious food and
related resources. Develop and provide nutrition and health education programs.
Empower people to increase their independence from emergency food assistance
programs.
·
Inquiry – Other
·
Taxonomy – Information
and Referral
Provides information and referral services to
health and human service agencies.
·
Inquiry - Health
Department
·
Taxonomy - lead
poisoning screening
Program that prevents, detects, and treats children
with elevated blood lead levels.
Long-Term Home Health Care (Care at Home Program)
·
Inquiry – Social
Services
·
Taxonomy - long term
home health care*developmental disabilities*youth
§ long term home health care*physical
disabilities*youth
o
Serves developmentally disabled children under 18
years of age who have complex health care needs. Complex health care needs are
defined as needs for medical therapies that are designed to replace or
compensate for a vital body function or avert immediate threat to life; that is
reliance on medical devices, nursing care, monitoring or prescribed medical
therapy for the maintenance of life over a period expected to extend beyond 12
months.
·
Inquiry
– Medicaid for Adults or Children
·
Taxonomy
– Medicaid
A federal program
administered by the county that provides comprehensive medical benefits for low
income families and patients in convalescent facilities, whose resources are
within allowable limits. People who are eligible for Medicaid are entitled to health
care, both in and out of a hospital or nursing home, from the participating
health provider of their choice.
·
Inquiry
- Prenatal Care
·
Taxonomy
- Prenatal Care
Insurance for Pregnant
Women:
The Medicaid Prenatal
Care Services Program offers free prenatal and maternity services for
low-income women who qualify according to income. Medicaid Prenatal Care
Services include medical check-ups, hospital care during pregnancy and
delivery, health care for two months after delivery, assistance applying for
WIC benefits and low or no cost health insurance for the children and family.
·
Inquiry
Type – Adult Insurance
·
Taxonomy
– Medicare
Medicare
is a Health Insurance Program for people age 65 or older, people under age 65
with certain disabilities and people of all ages with End-Stage Renal Disease
(permanent kidney failure requiring dialysis or a transplant).
Medicare has Two Parts: Part A (Hospital Insurance) most people don’t
have to pay for Part A. Part B (Medical
Insurance) most people pay monthly for Part B.
You can choose different
ways to get the services covered by Medicare. Depending on where you live, you
may have different choices. In most cases, when you first get Medicare, you are
in the Original Medicare Plan. You may want to consider a Medicare Prescription
Drug Plan to add drug coverage. Or, you may want to consider a Medicare
Advantage Plan (like an HMO or PPO) that provides all you’re Part A, Part B,
and often Part D coverage. You make a choice when you are first eligible for
Medicare. Each year you can review your health and prescription needs and
switch to a different plan in the fall. As long as you have both Part A and
Part B, items covered by Part A and Part B are covered whether you have the
Original Medicare Plan, or you belong to a Medicare Advantage Plan (like an HMO
or PPO).
·
Inquiry
– Other
·
Taxonomy
- community mental health agencies
For mental health or
an addiction care, there are services available. Providers across New York
State are available to give you the care you need. There are also state and
federal laws that ensure your access to treatment.
·
Inquiry
Type – Newborn Screening
·
Taxonomy
– Newborn Screening
Collects blood
specimens from every infant born in the state to test for several rare
metabolic disorders. By identifying
those infants with these conditions early in life, perhaps before they exhibit
any symptoms of the condition, the morbidity and/or mortality associated with
the untreated condition can be avoided.
·
Inquiry
– Other
·
Taxonomy
– Poison Control
·
Inquiry
– Other
·
Taxonomy
- information and referral * older adult/aging issues or information and
referral * people with disabilities/health conditions
If caller is seeking
information or assistance for an older adult or someone with a disability
·
Inquiry
Type – SNAP
·
Taxonomy
– Food Stamps/SNAP Applications
Hunger Solutions New
York manages NOEP in nearly every county in New York State and throughout all
boroughs of New York City. The program offers free, confidential, one-on-one
services that connect hungry New Yorkers with nutrition assistance programs. NOEP
Coordinators help applicants gather documentation for, fill out, and send in
the SNAP application.
·
Inquiry
– Other
·
Taxonomy
- comprehensive job assistance centers
Locator Locates closest
career center.
·
Inquiry
Type – NYS Infertility Reimbursement program
·
Taxonomy
– Infertility Services
The New York State
Department of Health (NYSDOH) offers grant assistance to higher volume
providers of infertility services in New York State. Approved providers have
met specific eligibility criteria for the program and performance standards (as
documented by the Centers for Disease Control and Prevention (CDC)), for in
vitro fertilization (IVF), gamete intrafallopian transfer (GIFT), zygote
intrafallopian transfer (ZIFT), testicular sperm extraction (TESE) and
Fertility Preservation Services (FPS). Insured patients who meet eligibility
criteria listed below, and whose insurance does not cover, or only partially
covers, these costs can apply for the program through an approved provider.
If you want to read
more on this program, the website is: https://www.health.ny.gov/community/reproductive_health/infertility/
·
Inquiry
– Other
·
Taxonomy
- information and referral * visual impairments
Lends audio and braille
books and magazines, and the necessary playback equipment, to residents of New
York State.
·
Inquiry
Type- Health Department
·
Taxonomy-Childhood
Immunization
The NYS Immunization Program
is a public health program with the goal of eliminating the occurrence and
transmission of measles, rubella, mumps, Hemophilus Influenza type b (Hib) more
information on Hib disease on page 77 , hepatitis B, diphtheria, poliomyelitis,
tetanus, and pertussis. This program
provides free vaccine to health care providers who are registered in New York
State's Vaccines for Children Program.
The vaccines are administered free of charge to children who qualify.
New York State Immunization Information System
(NYSIIS)
Questions or comments: nysiis@health.ny.gov
·
Inquiry
– Other
·
Taxonomy
- substance use disorder hotlines
§ information and
referral * gambling issues
§ general health
education programs*fetal alcohol syndrome
o
Telephone information
and referral for substance abuse programs and gambling programs in New York
State.
·
Inquiry
– Other
·
Taxonomy
Information Sources
Provides information
for a caller that is out of New York State
·
Inquiry
– PCAP
·
Taxonomy
- general consumer complaints*pregnant women
Accepts complaints from
consumers.
·
Inquiry
– Parenting Classes/Education
·
Taxonomy
– Parenting Education
Promoting healthy early
childhood care and positive parenting by offering community connection,
education and diapers to working low income families.
Families qualifying for our program must consistently / mandatory attend
meetings Baby Basics Inc. Parenting classes are offered twice a month related
to basic parenting topics of infants and toddlers. Focus on low-income
families.
·
Inquiry
Type - Parenting Classes\Education
·
Taxonomy
– Parenting Classes
Responsible
for providing assistance to families affected by child abuse/neglect or
adoption of a Seneca child.
Education
and awareness are very important steps toward the prevention of child abuse or
neglect. The CFS Program offers parenting classes for foster parents and
biological parents. The Program strives to prevent out of home placement of
Native children as the goal of the case plan is to reunify the family. The
Program provides case management services and referrals to other agencies that
will help the family serve the best interests of the child.
·
Inquiry
Type – Disabled and Severe Illness up to 21
·
Taxonomy
– Public Health
The Physically Handicapped Children's Program (PHCP) serves
children from birth to 21 years of age who have a severe chronic illness or
physical disability. It has two components, the Diagnosis and Evaluation
(D&E) component and the treatment component.
·
Inquiry
Type – Perinatal Depression
·
Taxonomy
– Perinatal Mood & Anxiety Disorder Treatment
Programs that provide
emotional support, information and guidance for women who have symptoms of depression
following delivery of a child which may include feelings of sadness and
inadequacy, lack of feeling for the baby, over concern for the baby, crying for
no reason, inability to concentrate, changes in sleeping patterns, numbness,
anger, anxiety, exaggerated highs and lows and thoughts of suicide.
·
Inquiry Type – Pregnant
& Perinatal Support
·
Taxonomy – Community Health
Workers
PICHC programs use strategies to improve the health and well-being of
individuals of reproductive age and their families with a focus on individuals
in the prenatal, postpartum, and interconception periods. PICHC programs use
individual-level approaches to improve perinatal health behaviors, and
community-level approaches to address the social factors that impact health
outcomes (Social Determinants of Health | CDC). The core individual-level strategy is the use of Community Health
Workers (CHWs) to outreach and provide supports to eligible individuals at risk
for, or with a history of, poor birth outcomes. Community-level strategies
involve collaboration with diverse community partners, including community
residents, to mobilize community action, and to address the social determinants
impacting perinatal health outcomes. Community mobilization and engagement
involves active participation by community members on community boards or
coalitions, and participation in advocacy training to empower individuals to
make informed decisions about their health care.
·
Inquiry – Perinatal Depression
·
Taxonomy – Perinatal Mood and Anxiety
Perinatal depression
encompasses a wide range of mood disorders that can affect a woman during
pregnancy and after the birth of her child. It includes prenatal depression,
the “baby blues,” postpartum depression, and postpartum psychosis.
o
Prenatal
Symptoms
·
Crying
or weepiness
·
Sleep
problems (not due to frequent urination)
·
Fatigue
·
Appetite
disturbance
·
Loss
of enjoyment of activities
·
Anxiety
·
Poor
fetal attachment
·
Irritability
o
Post-partum
Symptoms:
·
Feeling
overwhelmed
·
Irritability
·
Frustration
·
Anxiety
·
Mood
lability (ups and downs -- mom is elated one minute, and crying the next)
·
Feeling
weepy and crying
·
Exhaustion
·
Trouble
falling or staying asleep.
o
Postpartum
Depression Symptoms:
Ÿ Frequent episodes of
crying or weepiness
·
Persistent
sadness and flat affect (mom won’t smile)
·
Fatigue
·
Feelings
of inadequacy or guilt
·
Sleep
disturbances (not due to baby’s night awakenings)
·
Appetite
disturbances
·
Irritability
·
Mood
instability
·
Overly
intense worries about the baby
·
Difficulty
concentrating, making decisions or remembering things
·
Lack
of interest in the baby, family or activities
·
Thoughts
of death or suicide (feels hopeless)
·
Inquiry
– Other
·
Taxonomy
– Poison Control
Telephone service for
managing poison emergencies and providing poison information.
·
Inquiry
- Educational Material Only
·
Taxonomy
- public awareness/education
Provides an outlet to
order printed materials through the Department of Health.
·
Inquiry
Type – Rape Crisis
·
Taxonomy
- sexual assault hotlines
§ sexual assault hotlines
o
The Rape Crisis Program
works to ensure that all New Yorkers have access to basic sexual assault
treatment and prevention education services through the administration and
oversight of a statewide network of rape crisis service providers. Sexual
assault treatment and related education services, which include 24 hour
hotlines, emergency contraception, crisis intervention services, medical and
legal accompaniment and advocacy, information and referral, short and long-term
counseling, group therapy, and prevention education. Outreach to and training
of professionals is provided.
·
Inquiry
Type – Health Department
·
Taxonomy
- student health programs
The School Based Health
Center Program offers comprehensive, quality primary and preventive care in
schools for children, from kindergarten through high school, in certain
high-risk areas of the state. Through arrangements between community-based
primary care providers (such as hospitals or clinics) and school districts a
wide variety of medical services are provided with parental consent. Services
include physical examinations, referral for treatment, counseling and health
education.
·
Inquiry
– Other
·
Taxonomy
- information and referral * older adults
Provides access to
anyone seeking information about programs and services for the elderly in New
York State.
Inquiry Type – Special
Education
·
Taxonomy
– Special Education
Description: Within each
office, Regional Associates, who are employees of the State Education
Department, are assigned to specific school districts and special education
programs. The Regional Associate oversees preschool and school-age special
education services, and serves as a resource to parents, school district
personnel and private providers.
Responsibilities
include:
Conduct Quality
Assurance Reviews of public and private special education programs. The purpose
of the review is to determine compliance with federal and State special
education laws and regulations. Areas of strength and weakness in regard to
effective evaluation and instructional practices are identified as part of the
review process. The goal of the review is to make programs more effective and
to positively affect student results.
Provide technical
assistance to parents, school district personnel, and special education
programs.
Provide general
information regarding services for students with disabilities to parents,
school district personnel, private providers, and other stakeholders.
Oversee certain grant
applications for the expenditure of federal IDEA funds.
Investigate complaints
alleging a public or private special education program's noncompliance with
federal or State law or regulation pertaining to the education of students with
disabilities.
·
Inquiry
Type – Other
·
Taxonomy
- general health education programs*sudden infant death syndrome
Sudden Infant Death
Syndrome (SIDS) is the sudden death of an infant under one year of age which
remains unexplained after a thorough case investigation, including performance
of an autopsy, an examination of the death scene, and a review of the infant's
and family's medical history. SIDS is the leading cause of death in infants
between one month and one year of age, with most deaths occurring when a baby
is between two and four months of age.
·
Inquiry
– Summer Food Program
·
Taxonomy
– Medicaid (Summer EBT Program)
·
Taxonomy
- information and referral * hunger/food
issues (for local food pantries, soup kitchens, and during the summer approved
sites for summer meals)
Hunger Hotline Provides
referrals for individuals and families to local food pantries and soup
kitchens. During summer months, the
hotline services as a resource connecting children 18 years old and under to
approved sites for summer meals.
Beginning in 2024, New York State will launch Summer EBT, a
new program that provides low-income families with food benefits to help buy
groceries during the summer when kids might not have access to school meals.
·
Inquiry
type – Social Services
·
Taxonomy
– TANF
A state program with matching
federal block grant funds administered by the county or the state under state
guidelines that provides time-limited cash assistance for needy families with
(or expecting) children as well as job preparation, work opportunities and
access to supportive services such as child care which enable parents receiving
assistance to leave the program and become self-sufficient.
·
Referral
Source – Text Message
·
Inquiry
Type – Use the proper inquiry type based on the caller’s need
·
Taxonomy
- Use the proper inquiry type based on the caller’s need.
The Text4Baby program
is designed to send text messages to those who sign up for the program that
remind the mothers about important health issues like prenatal care, nutrition,
immunizations, mental health, substance abuse, domestic violence, etc. at key
times during their pregnancy or child’s milestones. Some of these texts will
include the Growing Up Healthy Hotline # so we expect to receive calls from
women who have received these texts and are looking for more information. For
the most part, this is what we already do; it is just another marketing method
to educate New Yorkers about prenatal and maternal health.
Callers can sign up by
going to this website https://text4baby.org/index.php/sign-up or by texting BABY (or
BEBE for Spanish) to 511411.
Make sure that if a
GUHH caller says that they received a text that you choose Text Message
under Referral Source so we can accurately track these calls.
Below are some of the
messages that will be sent out.
|
NYS Customized
Messages |
|
(1/2) Free msg:
Healthy eating is important for you & your baby! If you need help buying
food, connect to WIC….(2/2) Go to
www.health.ny.gov/prevention/nutrition/wic/how_to_apply & find your local
WIC office. |
|
Free msg: Women who
smoke have a higher risk of losing their baby or having a child with
breathing & learning problems. Call 866-697-8487 or 866-NYQUITS. |
|
(1/2) Free msg: Have
you visited a Dr. or midwife (CNM/CM)? If not, make an appointment now. Call
your health plan or 800-522-5006 to connect to low-cost care.(2/2) To cancel
text4baby messages, Reply STOP. For information on text4baby, Reply HELP. |
·
Inquiry – Health department
·
Taxonomy - tuberculosis Screening
§ Childhood Immunizations
Tuberculosis is a
bacterial disease usually affecting the lungs (pulmonary TB). Other parts of
the body can also be affected, for example lymph nodes, kidneys, bones, joints,
etc. (extrapulmonary TB). Approximately 1,300 cases are reported each year in New
York State.
Tuberculosis can affect
anyone of any age. People with weakened immune systems are at increased risk.
·
Inquiry
– Other
·
Taxonomy
- information and referral * hunger/food issues
Provides referrals for
individuals and families to local food pantries and soup kitchens. During summer months, the hotline services as
a resource connecting children 18 years old and under to approved sites for summer
meals.
·
Inquiry
Type – WIC
·
Taxonomy
– Vendor Certification
* Offices that assign approved vendor status to service
providers that have applied for authorization to WIC. Services to
approved vendors generally include verification of client eligibility status
and assistance with billing inquiries.
·
Inquiry
Type – WIC
·
Taxonomy
– WIC applications/certification
A federally-funded
program that provides nutrition education and food vouchers for pregnant women,
new mothers, infants and children younger than age five who cannot afford an
adequate diet and, in the case of infants older than six weeks of age, who have
a condition which shows a need for better nutrition. Food vouchers may be
exchanged for milk, cheese, eggs, cereal, juice, vegetables, peanut butter,
beans, formula, and other nutritious foods in most grocery stores. In the summer, vouchers may be used at
Farmers Markets for fresh fruits and vegetables. The WIC Program will be
providing a new assortment of foods, enhanced breastfeeding support efforts and
participant centered nutrition education.
A "partial breastfeeding" option is available. If
appropriate, mothers may be provided with one can of powdered formula for the
first month of breastfeeding. The literature has shown that exclusive
breastfeeding for the first month is crucial for establishing an adequate milk
supply and that supplementation with formula during that period could undermine
breastfeeding's success. The food package is adjusted according to the amount
of formula the infant receives.
At six months of age all infants will be provided with plain baby
cereal and jars of baby vegetables and fruits. Exclusively breastfed infants
will also be provided jars of baby meats.
·
Inquiry - WIC Complaints
·
Taxonomy - WIC appeals/complaints
WIC Fraud Reporting
·
Inquiry - WIC Complaints
·
Taxonomy - WIC fraud reporting
Please call the “Public Affairs Group” at: 518-474-2043
· Greeting “Thank you for calling the Growing Up Healthy hotline, my name is <NAME>.
· Thank you for calling, May I please get your zip code.
o If you get multiple cities, ask caller which city they are calling from.
· How did you hear about our number?
· Thank you for the information, how may I help you?
· While customer is talking you can file in any demographic information
· Select the program from the inquiry type drop down box
· Look up the proper program for the caller, and give caller the information
o Try to give 2 to 3 referrals on each call.
· After each referral, click the make referral button to save the referral.
· When finished, click the close button to return to the main page
· Make sure everything is filled in and submit (save) the call
· Closing statement (on every GUHH call) “Thank you for calling the Growing Up Healthy Hotline.”
During the call, if the caller has the information or hangs up you would still document this call. You would save it as a unmet need. See the documentation on how to save a unmet need in the GUHH training Manual (stated above).
Thank you for calling the Growing Up Healthy Hotline